Privacy policy

Privacy Policy

Last Updated: March 2025

1. Introduction

At VALIKA IMPORT EXPORT ENGROS AS, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our eCommerce website and mobile applications.

2. Who We Are

Company Name: VALIKA IMPORT EXPORT ENGROS AS

Address: Ulvenveien 92A, 0581 Oslo

Email: post@valikas.no

Phone: +47 930 16 970, +47 979 38 443

Corporate ID: 984 559 925 VAT Business Register

3. Information We Collect

We collect and process the following types of information:

-Personal Information: Name, email, phone, address, city, zip code.

-Order & Payment Data: Order history, transaction details (excluding credit card information, which is handled by third-party payment providers).

-Device & Log Data: IP address, browser type, cookies, and activity logs for security and analytics.

-Customer Support Data: Any information you provide when contacting support.

4. How We Use Your Data

We use your data for the following purposes:

-Order Processing & Fulfillment: To process payments and deliver products.

-Account Management: To enable login, purchase history, and account settings.

-Customer Support: To assist with queries and provide technical support.

-Legal & Compliance: To meet legal and regulatory requirements.

-Fraud Prevention & Security: To detect and prevent fraudulent activities.

5. Data Sharing & Third Parties

We do not sell or rent your personal data. However, we may share your information with:

-Payment Processors: Secure third-party services to handle transactions.

-Shipping & Delivery Services: To fulfill your order.

-Legal Authorities: When required by law or to protect against fraud.

6. Account Deletion & Data Retention

-Users can request account deletion via email at post@valikas.no.

-Upon request, all personal data will be deleted except for transaction records required for legal compliance.

-Transactional data will be retained for at least 5 years, as required by law.

7. Security Measures

-We use SSL encryption and secure payment gateways.

-User accounts are protected with password authentication.

-We monitor and update our security measures regularly.

8. Your Rights

You have the right to:

-Access & Update Your Data: Review and edit your personal information.

-Request Data Deletion: Delete your account and associated data.

-Opt-Out of Communications: Unsubscribe from non-essential notifications.

9. Cookies & Tracking Technologies

-We use cookies for login authentication, order tracking, and site improvements.

-Users can manage cookie preferences in their browser settings.

10. Changes to This Policy

-We may update this Privacy Policy from time to time.

-Significant changes will be notified via email or website updates.

11. Contact Us

For privacy-related inquiries, please contact us at post@valikas.no.